HAVE YOUR SAY......Our new patient survey is here. We would like to get your views on the future of your new practice - VICTORIA MEDICAL PRACTICE. Please help us by completing the survey here. PPG Survey May 2020 Please download and complete the survey and return to email@example.com
Results will be shown here from 22nd June onwards - Thank you
A big thank you to all of our patients for your kindness and understanding during these very challenging times. We appreciate your patience whilst we try our hardest to offer the best service we can under the circumstances.
Following NHS England advice regarding Coronavirus: Please do NOT come to the surgery unless you have a booked appointment. We have suspended our online appointment booking system. Appointments may only be booked via telephone and not by visiting the practice. All appointments will now be by telephone or video calls.
Prescriptions can be submitted using Patient Access, Engage Consult (online consultation - see below) or by emailing them to: firstname.lastname@example.org
We can no longer accept prescriptions on paper through our letter box. Please ensure you nominate your pharmacy as prescriptions cannot be collected from the practice whilst current social distancing and other restrictions are in place.
Novel Coronavirus: Advice for the NHS in England
We are now in the delay phase of our response to COVID-19.
This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:
1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
2. The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history. Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online). Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
The majority of our appointments are available to book on the day but we also have a number of appointments that can be booked up to 6 weeks in advance. If you are making a routine follow up appointment to see your GP please ask for one of these advance or pre-bookable appointment slots.
An on call Duty Doctor is available everyday for any medical problem that cannot wait until the following day. Please always ring us first before attending the A&E Department, we can usually assess you much quicker than the hospital.
If you are registered to use Online Services you can now make your bookings online. For more information regarding this please speak to one of our reception team.
We are pleased to offer an automated booking system which is available for patients to use even when the surgery is closed. There is no need to register for this service but please check with reception that we hold an up to date telephone number for you on our database.
When the surgery is open the choices are as follows
If you choose 1 you will be asked for the following:
To enter your date of birth using six digits ie 02 04 42
To enter your telephone number followed by the star key ie 123465* (the system will accept landline numbers with or without 01323 and any mobile number we have on database for you)
To book a new appointment press 1
To change, check or cancel an appointment, press 2
Finally you will be asked to press 1 to accept the appointment or hold for a receptionist
There may be a short delay between each step but on average automated bookings take just over 1 minute to complete
When the surgery is closed the message is played as follows:
A message will advise you the surgery is closed and offer the automated booking service by pressing 1
Please continue to hold to hear the Out of Hours telephone number and also the number of NHS direct
If you use the automated booking service later in the day you will be offered the next available appointment with your registered GP. This will vary between 1 and 42 days depending on the GPs duty rota
It is only possible to book an appointments with the GP you are registered with when using the automated system
If you wish to book for a specific date this is now included in the menu options, simply follow the instructions for entering the date if your choice which can be up to three weeks in advance
If your doctor is away, you may be asked by the receptionist if the problem can wait until his/her return; for on-going routine matters and for continuity of care we would always recommend this. If your problem cannot wait you wil always be offered an appointment with another doctor at the practice.
We would like to assure patients that during surgery opening times a receptionist will always be available to speak to you on the telephone
Mondays are our busiest day and it would be helpful if routine telephone calls and requests could wait until later in the week
Please remember to cancel your appointment if you are unable to keep it
Let us know what you think - if you have comments or constructive critiscism about your presonal use of the automated booking system, please send some feeback via the website